Errors that can occur in Vertec and what they mean
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An access violation is a memory access violation. Simply put, something is being accessed that does not exist at all.
If you show the Access violation error message, you can use View Details to see more information about where the error occurred.
It is usually recommended to restart Vertec, but the error will usually not occur again. If it persists, please contact your Vertec support.
This error occurs when a script or macro (via COM) does not authorize to write a specific value. Vertec will take into account the user rights of the logged-in user. Check the user rights or log in to Vertec with a user with more privileges.
Again, as with Access Violation (see above), something that does not exist is accessed simply because it is an entry in a list (as opposed to Access Violation, which points to a single entry).
If you show the error message, you can use View Details to see more information about where the error occurred.
It is usually a good idea to restart Vertec and see if the error still occurs. If it still occurs, please contact your Vertec support.
When calling external programs (Word, Excel, accounting programs) from Vertec, the following error message may occur:
pywintypes.com_error: (-2147221005, 'Ung\xfcltige Class String’, None, None)
or
pywintypes.com_error: (-2147221005, 'Invalid class string’, None, None)
or
pywintypes.com_error: (-2147221005, 'Invalid class string’, None, None)
This error message always occurs when a COM server is not available, e.g. when you want to call Word but Word is not installed on this workstation. It can also occur when you want to start a SQL server convert and DTS is selected but DTS is not installed.
Make sure that the program you want to run is actually installed on this computer.
The error message “Call rejected by called parties” means that a COM application (e.g. Vertec or Excel) is rejecting a call because it is already busy.
There are several reasons for this: For example, a dialog is open in the rejecting application that blocks the application, or an application was unexpectedly completed during an access.
It is now necessary to find out where the “block” is located. If it is fixed, e.g. by closing the blocking dialog, the process can then be carried out as normal. If it is not possible to see where the problem is, a restart of the affected applications usually helps.
OLE Error 800A175D may appear when you try to open a template with Office that has been downloaded from a browser.
To remedy this, right-click on the template in your filesystem and select Properties...
If you are sure it is a secure template, click Allow here. After that, the template will work normally.
When printing a Word report from Vertec, the error message appears:
RPC server is unavailable
Problem is a conditional band inserted inside a table cell.
Within cells, only with OCL Expressions The use of conditional bands in cells is particularly problematic if it is not the first or only cell in the row.
Remove the conditional tape from the cell.
Some users may experience a “This file was not found” error message when executing Word reports because Vertecreport.dot is disabled (see the article on Word reports).
Word treats the Vertecreport.dot as an add-in. To solve the problem, you can view all shown add-ins and enable Vertecreport.dot again. Follow these steps:
In Word, open the dialog File > Options > Add-ins. At the bottom of Manage, select Disabled items from the list and press the Go to... button. In the window that appears, select Vertecreport.dot and activate it.
The error message “Vertec Outlook add-in has caused an error” or “Vertec Outlook add-in has caused an error” may occur if the add-in is disabled in Outlook.
To solve the problem, you can view all shown add-ins and re-enable Vertec Outlook add-in. Follow these steps:
In Word, open the dialog File > Options > Add-ins. At the bottom of Manage, select Disabled Items from the list and press the Go to... button. In the window that appears, select and activate the Vertec Outlook add-in.
This message may appear in reports or lists when a report or column expression is performing calculations that work with a division. If the divisor is 0, this error message appears.
In this case, check how the divisor 0 came about – for example, it is divided by the total quantity of services, and the user did not enter services – and fix it.
The DB Convert does a backup/restore of Firebird databases at the end. This leads to problems with the error message “Cannot attach to service manager” on certain terminal server environments.
The problem is known in Firebird (see http://www.firebirdsql.org/manual/qsg2-config.html) and has to do with inter-process communication via shared memory.
If this problem occurs, the Ipcname parameter should be set in the firebird.conf File (in the Firebird program directory).
The corresponding row is usually commented out:
#IpcName = FIREBIRD change to IpcName = Global\FIREBIRD
The Firebird Setup, which is supplied from version 5.5. (from version 2.0.5) already does this automatically. However, if an older Firebird installation is available, the above adjustment might be necessary.
When showing an entry, the error message appears:
OCL expression: ->size Error: 0:SSYacc0105e: SyncError failed, no vaild token occured wher displaying component.ctaContainerTabs.TBoldCursorElementAsFollowerListController
This is because this entry has a WrapperLinkType that was set up incorrectly.
In the Settings > Linktypes folder, locate all link types associated with the entry that caused the error. One of these link types is most likely to have the following combination:
If you don’t need a backlink (in this example, the editor page), it is possible to omit the expression, but if you forget to disable the 'Show container’ option in this case, the above error occurs.
Basically, if no expression exists, no container can be shown.
There are two ways to fix the error. If you don’t need the backlink, turn off the Show Container option. If you want to use the backlink, type the corresponding expression in the Expression field.
When accessing a python-based extension or a python script, in some cases you get an error message:
Import Error: couldn’t find the real 'site’ module.
The reason for this is a faulty Python Library (python27.zip). To fix this, replace the entire Python folder of your Vertec installation. This Python folder is included in the Vertecfull.zip of your version. You can get it via the following link:
https://downloads.vertec.com/vertecdownload/660/VertecFull.zip
The link must contain the root version of your installation (here in bold for version 6.6.0). Please adjust the link accordingly.
If Vertec.Desktop.exe is started from a network share and then temporarily disconnects the network connection, you will no longer be able to navigate in Vertec. The following error occurs:
External Exception C0000006
After that, the Vertec.Desktop.exe process has to be completed manually (via Task Manager).
The error code means EXCEPTION_IN_PAGE_ERROR. The error originates from Windows and only occurs when the Vertec Desktop App is started from the network share.
The Vertec Desktop App should never be launched from a network share. Instead, use the Vertec Cloud App or the Vertec Desktop App. If it is unavoidable to use the Desktop App on a client, create a client installation. For more information, see the article Install Vertec On-Premises .
If the error occurs on a terminal server, creating the following registry key may help:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MRxSmb\Parameters Type: REG_DWORD Entry: MultiUserEnabled Value: 1
The error Tweurrency.Convertto: Courses do not have the same key currency occurs when several courses are defined for different key currencies on the same date:
This can be done during the changeover of the key currency. See the section Change the key currency in the article on currencies.
When setting up the Outlook Address Export interface, the error message comes
<class 'pywintypes.com_error’>: (-2147352567, 'Exception error occurred.', (4096, u’Microsoft Outlook’, u’The attempted operation could not be executed. An object was not found.', None, 0, -2147221233), None)
if you want to confirm the selected Outlook Contacts folder in system settings Address > Outlook Export Contacts folder.
This error occurs with Outlook profiles that are only used locally (i.e. there are no public folders).
Starting with version 155 of the Outlook interface (Outlook.py), this option will no longer be considered in local profiles. You can obtain such a version of the Outlook interface from Vertec or your Vertec sales partner.
If more than 250 addresses are matched during the address export, the following error may occur:
<class 'pywintypes.com_error’>: (-2147352567, 'Exception error occurred.', (4096, u’Microsoft Outlook’, u’The quantity the items that can be opened at the same time has been restricted by the server administrator. Close first open messages, or remove attachments and images from unsent messages, you are writing.', None, 0, -2147220731), None).
This can be fixed by a registry customization on the Exchange server by setting the value for objtMessage in the registry accordingly. Without this registry key, a limit of 250 is set.
For more information, visit https://docs.microsoft.com/en-us/previous-versions/office/exchange-server-2010/ff477612(v=exchg.141).
When importing Outlook addresses or exporting Outlook addresses, the error message may
<unknown>.YomiFirst
occur. This occurs in the following constellation:
This error does not occur after version 156 of the Outlook interface (Outlook.py). You can obtain such a version of the Outlook interface from Vertec or your Vertec sales partner.
The error message The Python runtime files could not be found occurs when you start a Vertec without a Python folder and then try to load a Python script (or automatically an extension).
Workaround: Install the Python folder from your Vertec Setup into the Vertec installation directory.
The error message python runtime could not be initialized occurs if the python folder in the Vertec installation is missing or incomplete.
Workaround: Install the Python folder from your Vertec Setup in the Vertec installation directory.
Error messages of the type Tbainteger Member already under modification arise as follows:
Then the error appears. The problem is that in the first window the focus is still on the edited value and therefore still “blocks” this value. Switching to another window does not apply the edited value, as would be the case when switching to another field in the same window.
When trying to start the Vertec service I get the message: “Vertec Service” service on “Local Computer” could not be started. Error 193: 0xc1.
This occurs in the following constellation:
Remedy: Rename or delete the File program.
There are several reasons for this error message. Often, the Vertec service is not running or has been started twice. In most cases, restarting the service will help.
It may happen that a Web application (Phone app, Web app) is interrupted with the error message
self.vtcapp.setlaguage(browser_lang)
These interruptions are usage-independent, that is, they can occur even when the application is not being used. The reason for this is the Reload interval parameter in the Vertec.ini file, in the [Webserver] and/or [Webservermobile] section. This parameter is obsolete and should be deleted. After that, the interruptions will no longer occur.
If an error message of the type Unallowed Link or Assertion Failure occurs when creating an entry, it may be because the entry is created on a link type on which no link member is specified.
See the Linkmember section in the article on wrapper link types.
When printing a Wordreport from Vertec, Vertec may throw the error Command Fail and the report will not be created. For Excel reports, this error is The Saveas method of the workbook object could not be executed.
For the error to occur, the report registration must have the following properties:
To resolve the error, remove the autosave path or specify a document name, or display the dialog so that the user can select a document name when executing the report.
This error message is an OCL error. The OCL expression you enter contains an invalid symbol. In most cases, it is double quotation marks rather than single quotation marks (in OCL, quotation marks are always single and 'even’).
Error messages of this kind, e.g. Invalid OCL-cast, tried to cast a Openproject to a project, are invalid OCL Cast. This means that the expression assumes that it is a project, but in reality the object on which the expression is evaluated is an open service. You can try this out by, for example, inserting a column in the performance list with the expression self->oclAsType(Project).code.
This error message is an OCL error. For the corresponding OCL expression, the bracket replacement is not valid, that is, the number of brackets opened and closed is not equal.
To correct this, it is best to copy the expression into an editor that has syntax highlighting to see which parentheses belong together.
When you execute a Vertec-generated Word report, you receive an error message like:
Error creating report. Invalid empty field with comment '...'
The reason for this is a comment that does not contain any text. This can happen, for example, if a comment is to be “deleted” and instead only the text is deleted, but the comment remains:
In the report template, locate and delete the comment specified in the error message (right-click > Delete comment).
When you execute an Office report, you receive an error message like:
Error on parsing bookmark 'bndName’. Could not traverse range from Syncfusion.DocIO.DLS.WTableRow to Syncfusion.DocIO.DLS.WTableRow
The error occurs when the beginning and end of a bookmark are not on the same level, i.e. starts in a table but ends outside the table. See the section on Band Definitions in the article about the Office Reports.
When you execute a Vertec-generated Word report, you receive an error message like:
The sequence contains no elements
The reason for this is an empty band, which contains nothing other than its expression (conditional expression).
Check why the tape is empty and, if necessary, insert the required fields or delete the unneeded tape.
When you create a Vertec-generated or extended report, you receive the following error message:
Error creating the report. Error on processing field expression 'fixed price’: Can’t format value of type boolean.
This error occurs only in Vertec 6.2.0.2. The reason is that in this version the representation of Boolean values in the report is not supported.
As a remedy, use a Vertec version from 6.2.0.3.
When you create a Vertec-generated or extended report, you receive the following error message:
Error creating the report. Cannot remove an object of type TextBody from the Section.
The error message appears when the second page is not printed, e.g. for lump sum invoices. This error only occurs in Vertec 6.2.0.2.
As a remedy, use a Vertec version from 6.2.0.3.
When saving files in Vertec, the Explorer add-in (Vertecshell.dll) may display the following error message:
System error. Code 1235. The request was aborted.
The error occurs only on certain systems and is not always reproducible there either.
With the Explorer add-in shipped from Vertec 6.2.0.2, the error no longer occurs. The add-in is automatically replaced by the Vertec Update. If you want to replace it manually, please refer to the Update Explorer addin section.
or
When using the topal interface, the following errors may occur:
pywintypes.com_error: (-2147221164, 'Class not registered’, None, None)
or
pywintypes.com_error: (-2147221164, 'Class not registered’, None, None)
or
pywintypes.com_error: (-2147024894, 'The system cannot find the specified file’, None, None)
The reason is that the Topal COM interface is registered in the Windows Registry in 64bit mode. This is the normal case when Topal is installed on a 64bit Windows. Vertec expects a 32bit interface.
In order for the connection to work, the Topal Server Agent must be executed Switch to x86. The Topal Server Agent is usually already started and can be found as an icon in the notification area. The option Switch to x86 can be found in the context menu of this icon. Alternatively, the Topal Server Agent can be started as an application (with window), where the corresponding option can be found under Instance Standard.
On individual clients, it is possible to switch to x86 in the Tools > Switch to x86 menu.
Windows 10 updates may cause the Topal Registry entries to be deleted. This problem can be solved as follows (replaces the repair/reinstallation of the Topal client):
C:\Program Files (x86)\Topal\TOPAL Utility.exe -r OKIf a new Abacus client is created with an Abacus version from 2017, the following error message appears when creating a new account receivable:
Abacus reports error: Error, Code 3075, The external language code 'D’ was not assigned an ISO language code in the application settings.
The reason for this is an adaptation of Abacus, which also affects the extensions:
”With the Abacus version 2017, a cross-application change has taken place regarding the language codes. A major goal was to unify the language codes (based on ISO 639) and thus standardize them in all Abacus applications. This change also has an impact on the extensions (Abaconnect). Exist Abaconnect definitions can remain with the old language code as before. These are converted during import and saved with the ISO language codes. This mapping is done in the program 621 “Application Settings” for the language codes. Interface definitions of version 2017 are imported without this mapping, so only the new ISO language codes can be accepted.”
As a remedy, the old mapping tables can be imported manually.
In program 621 you can switch to the language update under Abacus Toolkit > Languages by clicking on the globe icon:
A mapping list can now be entered in the Abaccus via Options > Capture assignment:
By clicking on the button Standard, the usual language codes are translated.
The error can occur as of Vertec 6.2 when a Boolean query compares a list to a single value, as in the following example:
expenses.typ->reject(code->sqllike('OTHER EXPENSES%'))->asSet = 1
This expression simply returned False in versions prior to 6.2. Since Vertec 6.2 it is (correctly) criticized as false. The correct expression in this case is:
expenses.typ->reject(code->sqllike('OTHER EXPENSES%'))->asSet->size = 1
The index was outside the range. It must not be negative and smaller than the collection. Parameter name: index
This can be caused by page references in the comments. This can happen, for example, when a field is “moved” with Copy & Paste.
When the template is open, it looks like this:
By clicking ALT-F9 the fields become visible:
And they are also visible in the comment details:
If you remove these references, the report will work again.
The problem occurs when customizing XML adds a < symbol to an expression. This has a special meaning in the XML syntax and is therefore misinterpreted. See also: escapen special character.
Instead, you must use the following terms:
<>Instead
<TextBox VisibleExpression=”(total < 0)” />
use
<TextBox VisibleExpression=”(total > 0)” />
This error can occur if the certificate has been automatically renewed by the LDAP server.
In this case, the LDAPS certificate fingerprint must be re-entered in Vertec. The exact procedure is described in the article Authentication via LDAP Server.
If the Sharepoint Online DMS extension receives an error message of the type
[Extension DmsSharePoint.DmsSharePointExtension] Error: method 'fetchDrives’, 'Error fetching drives from domain kus.sharepoint.com and site . Please check your configuration.', http status '404', error code 'itemNotFound’, error message 'The provided path does not exist, or does not represent a site’
reports, then it may have the following cause:
The registered Vertec app belongs to a user (owner), and rights are granted (see the corresponding section in the article about the Sharepoint extension). However, these rights only apply to sites that the owner is allowed to see.
Therefore, it must be ensured that the owner of the Vertec app has access to all sites that Vertec addresses, and in particular can find them via the search function (the site must be found, not the content or documents).
If this is not the case, the above error message will appear. In this case, the user rights on the Sites must be assigned accordingly.
This error message appears if the main_frame variable is not set for advanced Office reports. This must always be set, see article Python code for advanced Office reports .
This error message can occur when running scheduled tasks (Taskrunner). It is a problem with the database connection and occurs when the password contains special characters. As a workaround, use a database password without special characters.
This error message may occur when two types of the same extension e.g. the accounts receivable interface and the creditor interface at the same time.
After restarting Vertec, however, everything is in place and working properly, so just restart Vertec once you have installed the extensions.
This error message appears if the procurement plug-in wants to be imported, but the Purchases module is not licensed.
This error message appears if the Cefsharp directory is missing. Check the Vertec installation directory under C:\Users\YourUsers\AppData\Local\Vertec Cloud app to see if the directory exists.