Addresses

Address management in Vertec CRM consists of four types of addresses

• Person
• Account
• Contact (account + person)
• Couple (person + person), only available with the Expert product line

and simple addresses, which are no longer available by default.

The address icons are blue to distinguish them from the green project icons. You can create new addresses via the menu button New entry.

Create a new person. The individual view looks like this:

At the top of the window, you can enter the address information. In the View field, you can see a preview of how the address will be printed later (see article about address layouts).

You can enter several addresses per address entry. See the article Postal addresses / Second addresses.

In the lower part of the screen, you can enter the communication channels.

On the Further information page, you can enter additional information such as date of birth, alias, customer number, etc.

Account addresses are entered in the same way as personal addresses.

Accounts can also be linked together as parent companies – subsidiaries. An account can have only one parent company, but any number of subsidiaries can be assigned.

By clicking on the button with the three dots, the address selection appears, from which the parent company can be selected.

As soon as a parent company-subsidiary link exists, a  Parent company subfolder appears on the company, in which the linked address is listed. On the parent company itself, a Subsidiary folder appears, where all associated subsidiaries are listed.

A contact is a combination of an account and personal information. In Vertec there are two alternative ways to save contacts.

1. Contact with a contact person at an account: An existing company address is selected from the addresses and assigned. The person is entered directly on the contact with name and surname.
2. Contact as a link between an account and a person: An existing company address and an existing personal address are linked together.

The interface shows either a label or an input field for first name, last name, depending on whether an object is assigned or not. There are also buttons for selecting and removing person objects.

A person is registered as last name, first name:

Here, you can either type in the fields (specifying first and last name) or use the button with the three dots to assign a person from Vertec as an object.

The person has been assigned as an object:

With the button with the X, you can remove the person again. The other view then appears again.

The standard address of the company is automatically assigned to the contact by default. If you want to select additional addresses or define a different one as the standard, proceed in the same way as if you want to enter a second address. A window appears showing all the available addresses of the company and person, from which you can select the desired address.

The communication channels of the company and, if available, the person are shown on the contact. However, you can also enter your own communication channels on the contact. If a communication channel is entered on the contact, it becomes the default. The difference between whether a communication channel belongs to the contact itself or whether it is shown by the company or the person is that the communication channels belonging only to the contact appear green in the table.

If the personal account of a contact is empty, the personal account of the company is used. If the contact has its own personal account, it is used.

The select button that enables you to select a person is tied to the write permission for the member person on the contact. To prevent people from being assigned as objects, you can deny this user right:

The couple works in a similar way to contact. The couple simply connects two people to each other. Just as with the contact, this can be done via a link to a person object or simply as text.

Create a new couple. You can now enter person A and person B, either by entering the first and last name in the fields or by selecting a person in Vertec using the button with the three dots.

If one of the two people is selected from Vertec, that person’s address is automatically inserted as a couple address. If both people are linked as objects, as in this example, the first address that was added applies.

You can also select a different address or create a new one for a couple that consists of links or a link and a text. This works in the same way as entering second addresses on all address types.

If both people are entered as text, you can manually enter an address for the couple here:

Click on the button Select mail address.... You then need to specify a designation, after which the usual address fields appear, which you can fill in.

The communication channels work in the same way as for contacts. The communication channels of all persons who are assigned as a link are shown. However, you can also enter your own communication channels on the couple.

If a communication channel is entered on the couple, it becomes the default. Whether a communication channel belongs to the couple itself, or whether it is shown by a person, can be seen by the fact that the communication channels belonging to the couple appear green in the list.

On addresses, a user can be assigned as an account manager. This is done in the Account manager field on the detail view of the address:

On the user, which is defined as the account manager for addresses, the addresses appear in the Managed accounts folder:

Depending on the type of address, different fields are shown on the Further information page.

Below, is a table showing which fields are shown where:

If you need one of these fields on the interface of another address type, you can enable it via Customizing in the address class settings.

Simple addresses are no longer offered in Vertec since they cannot be linked to other addresses and are therefore not suitable for the representation of companies and contacts.

Simple addresses still work, but we recommend that you stop using them for new addresses.