Current support topics
Product line
Standard
|Expert
Operating mode
Cloud Suite
|ON-PREMISES
Modules
Services & CRM
Budget & Phases
Purchases
Resource Planning
Business Intelligence
At the moment the following support topics are known:
Date | description | Status |
---|---|---|
18.03.2025 | Microsoft SharePoint: General exception while processing: Some customers have reported problems connecting Vertec to SharePoint. This seems to be a Microsoft problem with Graph API. Unfortunately, we are unable to fix it in the short term. | Problem seems to be fixed |
13.03.2025 |
Possible problems when entering the login in the Outlook App: It may be that the name cannot be entered when logging in. The reason for this is a bug in the current Microsoft version of Webview2, which is integrated in the Outlook App. Until Microsoft delivers the bugfix, you can use the following workaround: Copy the username, e.g. from an editor. On the blocked name field, you can then paste it with the right mouse button. The password field is not affected. As soon as Microsoft delivers the bugfix, we will inform you here. |
Waiting for Microsoft Update |
24.02.2025 |
The Vertec Webaccess Service will be discontinued on 31.03.2025. If you are using this service and have not taken any action yet, please note the following articles:
|
Info |
27.08.2024 |
Cloud Suite Performance for complex SQL queries: For certain SQL queries a performance loss was detected after the update of 20.08.2024. The reason for this is due to an adaptation of Firebird 5.0.1, which can lead to the fact that previously performing queries via SQL can take noticeably longer than before. If you are affected by this, please contact our Vertec Support for remedy. We are in contact with Firebird to provide a general solution as soon as possible. |
Info |
06.06.2024 |
For large Vertec On-Premise installations, it may happen that the Vertec Cloud Client cannot be startedThe following message appears: The Vertec Cloud Server is unable to accept new connections at the moment. This is because the temp folder on the server where logging files are stored at the start of the sessions is full (>64k). Usually these files are deleted after the sessions are completed, which is current not working reliably. We are working on fixing this issue. In the meantime, it helps to manually delete the files in this folder. The Temp folder is located on the server of the user under which the Vertec service is running (SYSTEM by default) under the following path:
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Fixed with version 6.7.0.12 |
11.03.2024 |
Cloud Suite performance fluctuations in GermanyDue to problems with our hoster in Germany, performance fluctuations may occur in the Cloud Suite Germany at the moment. The hoster is working hard to fix the problem so that the performance is stable again as soon as possible. |
Problems are fixed. |
29.02.2024 |
Vertec Outlook App together with Microsoft Viva can block the connection to Exchange ServerThe problem may occur that the connection to the Exchange Server is blocked after sending an email. The connection problems arise if the add-in Microsoft Viva or Viva Insights is activated at the same time as the Vertec Outlook App. As a workaround, affected users can deactivate this add-in. a correction, so that both add-ins can be used in parallel, is made with the next Vertec version 6.7.0.7. |
Fixed with Vertec version 6.7.0.7. |
05.02.2024 |
Error in fetchSharePointSites with Standard Sharepoint ExtensionA temporary Failure of the search function at microsoft with Sharepoint could lead to the standard Sharepoint online dms extension returned an error in Vertec: Error: method 'fetchSharePointSites', 'Error fetching sites from domain abcd.sharepoint.com. Please check your configuration.' In urgent cases, the following workaround could help:
![]() |
Current no longer occurs |
20.12.2023 |
Vertec Outlook App Web EditionIn a short time, the handling and installation of apps in Microsoft 365 has been changed several times by Microsoft. We are current to review the prerequisites and the installation process and the instructions Installing the web edition to be adapted accordingly. As a workaround until then, the Vertec Outlook App Web Edition can be installed in Microsoft 365 via the link https://aka.ms/olksideload. |
In progress |
30.10.2023 |
Error message in the project additional features add-on function due to remote members.With Vertec version 6.7.0.1, several members have been removed. Since when executing the script ![]() Customers who already have the additional feature in use can fix the problem by doing the following: Either remove the corresponding rows in the script: target.xResourcePlanPhases = source.xResourcePlanPhases and target.umlagerungstyp = source.umlagerungstyp Or you install the Latest version of the additional feature. However, self-made changes, such as adjustments to the list settings in the Project Templates folder, are lost. |
Information |
25.10.2023 |
Expansion of BESR can lead to error messages when printing invoices.With Vertec version 6.7, the Checkbox Specifically, the following error message is output: Der QR-Code ist ungültig: Fehler: QR reference requires 27 digits If you receive this error message when printing an invoice, check the customer ID on the payment type used:
Correction of already settled invoices that need to be reprinted: For invoices that have already been settled and need to be reprinted, it is not enough to correct the customer number on the payment type as above, as the customer number will be fixed at the time of charging. Therefore, there are the following options:
Example code for correcting a single invoice with Python: def fixBesrKunde(invoice): with vtcapp.SystemContext(): invoice.verrBESRKunde = "<richtige BESR Kundennummer>" fixBesrKunde(argobject) If BESR is not used, the number should be set to ““: invoice.verrBESRKunde = "" |
Information |
18.10.2023 |
Incorrect behavior when internal document saving to activitiesIn system settings, if the Document Storage on Workaround: No workaround in the report template File Name enter. This will not create any activity if the checkbox is deactivated. |
Fixed with version 6.7.0.4. |
04.10.2023 |
Phone App: Expense tracking with iOS device crashes:The Phone App crashes at the Expense tracking with ios devices via The problem has been fixed. The new version of the Phone App is available in the App Store ready for download. |
Fixed with Phone App version 1.0.30. |
15.06.2023 |
Button for scanning the QR code in the Android Phone App temporarily removed:Fixing the problem with accessing the photo gallery with Android devices (see below) led to the fact that the Scanning the server address via qr code no longer works. As a result, the button for scanning the QR code with Phone App Version 1.0.28temporarily removed for Android devices and will be available again once the issue is resolved. |
Button reinstalled with version 6.6.0.11. |
06.06.2023 |
As of version 6.6.0.3, only On-Premises customers with SQL Server. error message
|
Fixed with version 6.6.0.10. |
06.06.2023 |
No access to photo gallery with Android 13 in the Phone App:Due to changes in the authorization system from Android 13 onward, no Expense pictures uploaded Access to the photo gallery cannot be allowed. Also in the Phone App settings, access to the camera and not to the gallery can only be approved. We are in the process of fixing this problem. The problem has been fixed and the new version is in the Google Play Store ready for download. |
Fixed with Phone App version 1.0.28. |
26.05.2023 |
Problems connecting to Webaccess:When trying to connect to Webacces, the error message It was found that the error occurred when trying to connect to Webaccess using IPv6 Remote Port Forwarding (instead of Ipv4). IPv6 support was activated and the connection problem was resolved. All information can be found in the Vertec Forum and on the following Status Page. If you are affected by the problem, please contact our Support, or to your sales partner. |
Problem has been fixed. All information can be found here: |
20.04.2023 |
Problem with OCL variables in the OCL expression Editor:Vertec as of 6.6.0.8: Current there is a problem in the OCL editor when creating expressions with Ocl variables( These are not recognized by the editor, it appears an error of the type 0:varLogin is not a member of UserEintrag Execution of expressions and normal operation are not affected, everything runs as usual. Only the display in the OCL editor is affected. When re-creating such expressions in list settings or after the above-mentioned error message occurs, the list must be reloaded afterwards. The problem was introduced with Vertec 6.6.0.8. We will fix it as soon as possible. |
Fixed with version 6.6.0.9. |
20.01.2023 |
Vertec as of 6.6.0.3: Unwritable cells in lists:It is sometimes possible that list cells are not writable. Re-sorting the list (even if it is then put back to the original sorting) solves the problem ad hoc. These are lists with controls (comboboxes or date pickers, etc.), which also contain entries that cannot be written, e.g. services already charged on the same day, entries that fall into a blocked period, etc. The issue was introduced in version 6.6.0.3 and affects both the Cloud App and the Desktop App. The issue does not occur in the Web App. We will fix this as soon as possible and deliver the fix with Minor Release 6.6.0.5 early next week. |
Fixed with version 6.6.0.5. |
15.12.2022 |
Vertec 6.6.0.2/3: Possible Error Message when running Legacy Office reports with graphics in the header:
In the course of resolving the issue running Legacy Office reports (see two rows below), which was caused by a bug in a third-party component, we had to build a workaround to allow the reports to run. Now, as a result of this fix, the problem with the graphics (so far only vector graphics, e.g. As a workaround, the graphic can be inserted in another format (e.g. by inserting the image from the header with |
Fixed with version 6.6.0.4. |
07.12.2022 |
Vertec 6.6 Resource Planning: User does not conform to PlanningWorker:When using the getTotalTimeGroupDefault() method on an user, the following error message appears:
The problem is fixed express and shipped with version 6.6.0.3. |
Fixed with version 6.6.0.3 |
30.11.2022 |
Vertec 6.6: There is an issue running Legacy Office reports with version 6.6.0.1:When running the report with Output Workaround: As output |
Fixed with version 6.6.0.2 |
29.11.2022 |
Vertec On Premises: SSL certificate not found.If the Vertec Cloud Server version 6.6 receives a message like this: A Certificate with Name "vertec.kundenname.de" is not registered in the store bei Vertec.CloudServer.Program.CertificateBind(Boolean startedByCommandLine) it appears that the certificate is not found, then the workaround in the Vertec.ini – file the row
We will correct this in the next Minor Public. |
Fixed with version 6.6.0.2 |
03.11.2022 |
Cloud Suite, Customer Portal and Webaccess not affected by Openssl vulnerability.There is current an OpenSSL vulnerability X.509 email Address Buffer Overflow, see https://www.openssl.org/blog/blog/2022/11/01/email-address-overflows/. The vulnerability affects Openssl versions 3.0.0 – 3.0.6. Vertec uses an earlier version and therefore the services offered by Vertec are not affected. |
Information |
05.10.2022 |
Basic Authentication via SMTP.Microsoft disables authentication via Basic Authentication (username / password) for certain protocols in Exchange Online. However, this does NOT apply to SMTP Auth (authentication within the SMTP protocol). Basic Authentication via SMTP is therefore supported until further notice. |
Information |
15.09.2022 |
Web App Suddenly Slow Run with G DATA It has been observed that the Web App suddenly runs very slowly when G DATA is used as a virus scanner. This may have to do with an update of G DATA, we will look into this in more detail. Interim remedy creates a deactivation of the checkbox ![]() On-Premises customers without Webaccess can alternatively run the Cloud Server on a different port. |
Information |
21.06.2022 |
Cloud Suite with regional setting German(Switzerland) shows all date values in US formatAt the moment, customers with the regional setting German(Switzerland) or de-ch have the problem that all date formats in the Cloud Suite are shown in US format. The date also appears in US format on the printouts. The manual input of date values only works if the date is entered in US format. The time tracking etc. also works because the date is automatically set there. Date Queries give an error message like this: For example, to print reports, invoices, etc. to be sent to customers, the regional setting can be set to French (Switzerland) or fr-ch, e.g. in a separate browser, so that the thousand separator and the date values are correct. For On-Premises installations from Version 6.5.0.18 the problem exists if the server is not set to German(Switzerland), but the clients are. Version 6.5.0.19 with the hotfix was installed yesterday, 21.06.2022 on all Cloud Suite. |
Fixed with version 6.5.0.19 |
13.06.2022 |
Missing CefSharp directory.The following error message appears if the CefSharp directory is missing: ![]() Check the Vertec installation directory under C:\Users\YourUser\AppData\Local\Vertec Cloud App if the directory exists.
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Information |
22.04.2022 |
Only for On-Premises customers.In some cases, after running the Desktop App Setup version 6.5.0.15 the following error message appears when starting the Vertec Desktop App: The Firebird client library or one of its dependencies could not be loaded. Please make sure that the 64-bit Firebird client is installed correctly. This is because under C:\Windows\System32 the file We are working on this problem. In the meantime, you can Download fbclient.dll here and put it in the C:\Windows\System32 directory. Then the Vertec Desktop App can be started. |
Fixed with version 6.5.0.17 |
11.02.2022 |
When typing a sequence of letters in comboboxes quickly, it can happen from version 6.5.0.11 that individual letters, especially from the 2nd letter, are not used as long as the combobox itself builds a list. You have to wait until the list is there, so that the other letters are accepted as well. |
Fixed with version 6.5.0.13 |
01.02.2022 |
With the translation options introduced directly in Vertec in version 6.5.0.9, the language DD for “Deutsch Deutschland” came to the interface. In list settings etc. – in other words, wherever the translation of the program interface is concerned – this is exactly right. Unfortunately, this “multilingualism” has also slipped into the selection fields for addresses and projects. There it is all about the translation of the data, and of course there is only one “German”. So you should NOT select “DD” at these points: ![]() When updating to version 6.5.0.12, the already selected values are automatically reset to DE at these points. |
Solved with version 6.5.0.12 |
31.01.2022 |
Problem with DB conversion from versions before 6.1 directly to a 6.5 version: With direct conversion the |
Resolved |
13.12.2021 |
Information on the critical zero-day vulnerability in Log4j: This newly emerged vulnerability has been in the press since Friday. Vertec is not affected: The Vertec software does not use Java or the Log4j component, nor are the servers and services that Vertec additionally uses to run the Cloud Suite. So there is no need for action on Vertec. When it comes to security, however, it is definitely worth keeping up to date. More information on this subject can be found in the Vertec Forum. |
Information |
01.11.2021 |
Error message Property Handlesendemail when saving e-mails via Vertec Outlook’s add-in The access will be adjusted. Until then, read permissions on Property.propertyname and Property.operbeiter can be set as a workaround: ![]() |
Fixed with version 6.5.0.7 |
08.06.2021 |
The Phone App has been temporarily blocked due to an issue in the Google Play Store. The issue has already been fixed and the app should be approved soon. Already installed phone apps on Android will continue to run. |
The Phone App is available again. |
03.06.2021 |
It has been the case that the Reason for this is the activated option |
Information |
09.04.2021 |
With version 6.4.0.21, the following error occurs when selecting objects: Vertec.UI.ViewModels.SelectFolderDialogViewModel was not found Affects Desktop App and Cloud App in the following places:
As a workaround, the values can also be set via Python in some places. For example, on a user right: The internal ID of the object you want to link to is determined. Right Click on the object > Property > Internal ID: ![]() The assignment of the object is then carried out in the Python Console in the appropriate place, in our example on the object permission: ![]()
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Fixed with version 6.4.0.22 |
04.02.2021 | One of the standard Bi generators(InvoiceGenerator) uses the Version 6.4.0.17 no longer supported shadow attribute sqlValutadatum .
The effect is that invoices that have been set to charge with Vertec 6.4.0.17 or later are not correctly reflected in the Bi evaluations appear. |
Fixed with version 6.4.0.19 |
12.01.2021 |
Acronis Active Protection (https://www.acronis.com/de-de/support/documentation/ATI2020/index.html#38019.html) can slow down Vertec Windows apps (Desktop App and Cloud App): There has been a case where running Acronis Active Protection caused both the Vertec Desktop App and the Vertec Cloud App to take a very long time to boot. The Vertec Web App, on the other hand, started noticeably faster. Solution: Disable Acronis Active Protection. In most cases, Acronis is not used for this extra protection measure, but as a backup system. If you cannot use an alternative security suite and cannot do without this protection, we recommend using the Vertec Web App. |
Information |
08.12.2020 |
It may be that in certain constellations the Vertec Phone App on iOS 14.2 or later does not open or complete immediately after starting. The problem occurs in the following situations (all must be met):
See also the forum post at Apple: https://developer.apple.com/forums/thread/666399 This is a problem in a component used by Vertec. The third-party vendor is in the process of fixing it. We will soon publish a version that fixes the problem. |
Fixed with Phone App version 1.0.18, available in the app Store. Apple has fixed the underlying issue with iOS 14.4. |
08.10.2020 |
Creating Vertec reports in Cloud Suite instances current takes a long time when PDF is selected as the output format, and the generated files are very large. The cause was identified a problem with generating the PDF files on the server. In the meantime, we recommend that you configure the output format to Word for affected report templates. Tonight, the Cloud Suite will be restarted. After that, the problem is fixed. |
Resolved from 09.10.2020 |
29.09.2020 | It is possible that when printing Vertec reports to Cloud Suite instances, blank documents may be created when PDF is selected as the output format. This is due to missing fonts on the servers. In the meantime, we recommend that you configure the output format to Word for affected report templates. | Fixed with version 6.4.0.11 |
28.05.2020 |
If you use MS SQL Server to update a Vertec version 6.2 and older directly to Vertec 6.4 and convert the database with Vertec.DBConvert.exe, then the convert runs normally, but certain things in Vertec no longer work, e.g. the list of report templates is empty. Vertec version 6.4.0.5, which is expected to be released in calendar week 23, fixes the problem. In the meantime, we recommend upgrading older Vertec versions to 6.3 first and then to 6.4, or waiting until 6.4.0.5. If you have already converted your database from 6.2 and older to 6.4 and are experiencing problems, please contact your Vertec adviser. |
Fixed with version 6.4.0.5 |
01.05.2020 |
It is possible that the Phone App does not work with Vertec version 6.4 (the Cloud App and the Web App, which are also Cloud Clients, but does) and the error message appears: Auf dem Server ist ein Fehler aufgetreten. Bitte kontaktieren Sie Ihren Vertec Administrator. |
Workaround Comes as standard with Vertec 6.4.0.3. |
06.04.2020 |
Remember me in does not work in the Web App when 2 factor authentication is turned on. |
Solved with Vertec 6.4 |
02.04.2020 | Many companies currently have to use short-time work. How to map this with Vertec can be found in the Vertec blog article Mapping Short-time Work in Vertec: Use the Flexible Architecture. | Information |
12.11.2019 | In Citrix environments (and some other constellations), the
"Fehler: Der Objektverweis wurde nicht auf eine Objektinstanz festgelegt."error message may occur when Vertec is maximized and a dialog is opened. Vertec is then blocked. Until the problem is solved, as a workaround, it can be ensured that Vertec is not maximized (i.e. not in full screen), then the problem does not occur. |
Fixed with version 6.3.0.15 |
08.11.2019 | With Sage 200 (2019.0 SP3 Build 190729) or later, the
'charmap' codec can't encode character u'\ufffd' in position 5: character maps to <undefined>error message may appear during payment import. Initial error analyses indicate that Sage 200 has problems handling umlauts and special characters. |
Fixed with version 6.4.0.10. The error does not seem to occur with later Sage versions |
23.09.2019 | As of Vertec 6.3.0.9 the global payment import no longer works (via menu Settings > Payment import). The login and logout are shown in the Extension Log.
Payment import still works on individual invoices and lists of invoices. As a workaround until the resolution is resolved, the payment import can be performed on the individual invoice or the posted and unpaid invoices can be moved to a list and the payment import can be performed on it. |
Fixed with version 6.3.0.13 |
16.09.2019 |
As of Vertec 6.3.0.11, the ExecuteFileReport() method reports the error “This path format is not supported” if no save path is specified. Workaround: Make sure that the path contains at least one directory, e.g.: |
Fixed with version 6.3.0.17 |
09.09.2019 | With Windows 10 version 1903, the Timer button may not show on certain rows in the power capture list.
In this case, scrolling down and up again in the list can help. |
Fixed with version 6.3.0.13 |