Customer area and support

Vertec offers various self service options and a trained support team.

Knowledge Base

Our documentation with more than 600 articles.

Open Knowledge Base

Customer Portal

Use self service functions in the Customer Portal around the clock.

Open Customer Portal

Forum

Discuss with other Vertec users in our Forum.

Open Vertec Forum

WhatsApp

+41 43 444 6009

Start WhatsApp-Chat

 

Chat

In addition, our support team is also available in writing via chat for your request. The corresponding window for this is displayed on the bottom-right of this page.

AI Chatbot

The AI Chatbot provides helpful information on using and customizing Vertec. It can be found within the main menu.

Contact by phone and mail

Switzerland

+41 43 444 60 05
support@vertec.com

 

Germany

+49 40 30 37 36 720
support@vertec.com

 

Austria

+43 1 22 600 90 5
support@vertec.com

 

You can reach us Monday to Friday: 9 a.m. – 12 p.m. and 2 p.m. – 5 p.m. Calls from On-Premises customers without a hotline contract are billed at the regular hourly rate for services.

If you want to upload files, please use the  geschützten Upload Bereich . You will receive the password from support.

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