System settings - Telephony

Area code for calls via TAPI

Here you can enter the area code that you need to set when making an outgoing phone call, e.g. 0.

PropertyName: TapiDialPrefix . StringProperty. User-specific.

Handle incoming calls via TAPI

Appears when the TAPI extension is installed. If incoming calls via TAPI are to be handled, this value must be set to Yes.

PropertyName: TeleIncomingTAPI . BooleanProperty. User-specific.

Extension for telephone dialing (outgoing)

Specify here which extension you are using for outgoing calls. If you select from Vertec, the corresponding extension will be used.

PropertyName: TeleDialExtension . ObjectProperty. User-specific.

Country code (excluding 00)

This setting is required to normalize the phone numbers.

PropertyName: TeleCountryCode . StringProperty.

Prefix for incoming TAPI calls

For incoming calls via TAPI extension, some telephone exchanges provide a prefix before the number (e.g. 0). This should be removed for number recognition. Enter the corresponding prefix here.

PropertyName: TapiIncomingPrefix . StringProperty. User-specific.

TAPI device

Here, you can specify which device you are using. A list of possible TAPI devices, based on your Windows telephony settings, can be obtained from the Python Script Editor by executing the following code:

>>> import vtcextensions
>>> tapi = vtcextensions.getextension(“TELETAPI”)
>>> tapi.GetTapiDeviceList()

Embedded OCL expressions (wrapped with %) can also be used when entering the device, based on the currently logged-in user.

PropertyName: TapiDevice . StringProperty. User-specific.

Service type for phone calls

Here, you can select a service type to be used by default for phone services.

PropertyName: TeleTaetigkeit . ObjectProperty.

Support dialing via URI

If this option is set and no extension for outgoing phone dialing is specified, the number is sent to the client via Executeurl as tel: URI. This also works with the Cloud App and the Web App.

The phone numbers are always transmitted, including the country code (without 00), in a globally unique format, i.e. always with + prefix. Example:

    tel:+41434446000 for the telephone number Vertec Switzerland.

PropertyName: TeleDialWithURI . BooleanProperty. Default: Yes.