a caretaker for the business software

Just as a business relationship or partnership needs to be maintained, your own business software also needs to be maintained in order to secure the investment.

The implementation of the software is a challenging project and the go-live is an important milestone. In order to ensure this benefit in the long term, it is necessary to maintain the software. Therefore, the work is not over after the successful implementation. On the contrary.

This can be metaphorically illustrated by a caretaker who, after the inauguration of a newly constructed school building, takes care of its operation and maintenance.

The caretaker maintains the school premises and all the facilities necessary for day-to-day school operations. These “hygiene tasks” are usually only noticed when they have not been carried out. But these tasks can be easily delegated or at least managed by deputy. The necessary knowledge is quickly imparted.

Duties of a “caretaker”

An important task coordinated by the caretaker is software updates. He checks which innovations make sense to supplement existing processes. Updates have to be carried out at an operational margin, while major updates have to be carried out in advance in a test instance.

When it comes to security, the “caretaker” is also required. He manages the keys and ensures that all keys are handed over if there are any changes to the HR. He also ensures that no doors are open and that no one enters “his” schoolhouse that is not authorized.

Process knowledge, coordination and documentation

Particularly in emergencies, the process knowledge and coordination of the “caretaker” is required. He does not have to be able to solve the problem himself, but he knows who to contact in order to analyse and resolve the problem. In addition, the technical documentation of the processes he created during the implementation and keeps them as up-to-up to date as possible helps him to do this. Depending on his skills, the “caretaker” can be trained in courses and then completes out minor repairs independently.

The “caretaker” is also in demand when it comes to conversions or enhancements. He will contribute his knowledge of the existing system and knows the specialities that are not so obvious to an outsider.

The “caretaker” is of great importance: many threads come together, he knows exactly the processes and manages the technical documents, checklists and plans. In this way, he can ensure smooth operation and contributes to the maintenance and further development of “his school building”.

Conclusion

The Vertec implementation is mastered together with your project leader. From then on, it is the task of “housekeeping” and ensuring the regular maintenance and further development of the business software.

Who Fulfills the Role of “caretaker” in Your Company? Tell us and other Vertec customers about the Vertec Forum  of your experiences.

Alternatively, you have the option of having your Vertec installation checked by us. Review Package we implement Quick Wins directly and provide suggestions for optimization.